Daily Papers

Motivated by the operational problems in click and collect systems, such as curbside pickup programs, we study a joint admission control and capacity allocation problem. We consider a system where arriving customers have preferred service delivery times and gauge the service quality based on the service provider's ability to complete the service as close as possible to the preferred time. Customers can be of different priority classes, and their priority may increase as they wait longer in the queue. The service provider can reject customers upon their arrival if the system is overloaded or outsource the service (alternatively work overtime) when the capacity is not enough. The service provider's goal is to find the minimum-cost admission and capacity allocation policy to dynamically decide when to serve and whom to serve. We model this problem as a Markov Decision Process. Our structural results partially characterize a set of suboptimal solutions, and we develop solution methods using these results. We also develop a problem-specific approximation method that is based on state aggregation to overcome the computational challenges. We present extensive computational results and discuss the impact of problem parameters on the optimal policy.

The advent of large language models (LLMs) has transformed text-based services, enabling capabilities ranging from real-time translation to AI-driven chatbots. However, existing serving systems primarily focus on optimizing server-side aggregate metrics like token generation throughput, ignoring individual user experience with streamed text. As a result, under high and/or bursty load, a significant number of users can receive unfavorable service quality or poor Quality-of-Experience (QoE). In this paper, we first formally define QoE of text streaming services, where text is delivered incrementally and interactively to users, by considering the end-to-end token delivery process throughout the entire interaction with the user. Thereafter, we propose Andes, a QoE-aware serving system that enhances user experience for LLM-enabled text streaming services. At its core, Andes strategically allocates contended GPU resources among multiple requests over time to optimize their QoE. Our evaluations demonstrate that, compared to the state-of-the-art LLM serving systems like vLLM, Andes improves the average QoE by up to 3.2times under high request rate, or alternatively, it attains up to 1.6times higher request rate while preserving high QoE.

Network traffic classification is a crucial research area aiming to enhance service quality, streamline network management, and bolster cybersecurity. To address the growing complexity of transmission encryption techniques, various machine learning and deep learning methods have been proposed. However, existing approaches face two main challenges. Firstly, they struggle with model inefficiency due to the quadratic complexity of the widely used Transformer architecture. Secondly, they suffer from inadequate traffic representation because of discarding important byte information while retaining unwanted biases. To address these challenges, we propose NetMamba, an efficient linear-time state space model equipped with a comprehensive traffic representation scheme. We adopt a specially selected and improved unidirectional Mamba architecture for the networking field, instead of the Transformer, to address efficiency issues. In addition, we design a traffic representation scheme to extract valid information from massive traffic data while removing biased information. Evaluation experiments on six public datasets encompassing three main classification tasks showcase NetMamba's superior classification performance compared to state-of-the-art baselines. It achieves an accuracy rate of nearly 99% (some over 99%) in all tasks. Additionally, NetMamba demonstrates excellent efficiency, improving inference speed by up to 60 times while maintaining comparably low memory usage. Furthermore, NetMamba exhibits superior few-shot learning abilities, achieving better classification performance with fewer labeled data. To the best of our knowledge, NetMamba is the first model to tailor the Mamba architecture for networking.

Many applications must provide low-latency LLM service to users or risk unacceptable user experience. However, over-provisioning resources to serve fluctuating request patterns is often prohibitively expensive. In this work, we present a best-effort serving system that employs deep reinforcement learning to adjust service quality based on the task distribution and system load. Our best-effort system can maintain availability with over 10x higher client request rates, serves above 96% of peak performance 4.1x more often, and serves above 98% of peak performance 2.3x more often than static serving on unpredictable workloads. Our learned router is robust to shifts in both the arrival and task distribution. Compared to static serving, learned best-effort serving allows for cost-efficient serving through increased hardware utility. Additionally, we argue that learned best-effort LLM serving is applicable in wide variety of settings and provides application developers great flexibility to meet their specific needs.

The design and optimization of wireless networks have mostly been based on strong mathematical and theoretical modeling. Nonetheless, as novel applications emerge in the era of 5G and beyond, unprecedented levels of complexity will be encountered in the design and optimization of the network. As a result, the use of Artificial Intelligence (AI) is envisioned for wireless network design and optimization due to the flexibility and adaptability it offers in solving extremely complex problems in real-time. One of the main future applications of AI is enabling user-level personalization for numerous use cases. AI will revolutionize the way we interact with computers in which computers will be able to sense commands and emotions from humans in a non-intrusive manner, making the entire process transparent to users. By leveraging this capability, and accelerated by the advances in computing technologies, wireless networks can be redesigned to enable the personalization of network services to the user level in real-time. While current wireless networks are being optimized to achieve a predefined set of quality requirements, the personalization technology advocated in this article is supported by an intelligent big data-driven layer designed to micro-manage the scarce network resources. This layer provides the intelligence required to decide the necessary service quality that achieves the target satisfaction level for each user. Due to its dynamic and flexible design, personalized networks are expected to achieve unprecedented improvements in optimizing two contradicting objectives in wireless networks: saving resources and improving user satisfaction levels.

Deep learning has experienced significant growth in recent years, resulting in increased energy consumption and carbon emission from the use of GPUs for training deep neural networks (DNNs). Answering the call for sustainability, conventional solutions have attempted to move training jobs to locations or time frames with lower carbon intensity. However, moving jobs to other locations may not always be feasible due to large dataset sizes or data regulations. Moreover, postponing training can negatively impact application service quality because the DNNs backing the service are not updated in a timely fashion. In this work, we present a practical solution that reduces the carbon footprint of DNN training without migrating or postponing jobs. Specifically, our solution observes real-time carbon intensity shifts during training and controls the energy consumption of GPUs, thereby reducing carbon footprint while maintaining training performance. Furthermore, in order to proactively adapt to shifting carbon intensity, we propose a lightweight machine learning algorithm that predicts the carbon intensity of the upcoming time frame. Our solution, Chase, reduces the total carbon footprint of training ResNet-50 on ImageNet by 13.6% while only increasing training time by 2.5%.

A multivariate time series refers to observations of two or more variables taken from a device or a system simultaneously over time. There is an increasing need to monitor multivariate time series and detect anomalies in real time to ensure proper system operation and good service quality. It is also highly desirable to have a lightweight anomaly detection system that considers correlations between different variables, adapts to changes in the pattern of the multivariate time series, offers immediate responses, and provides supportive information regarding detection results based on unsupervised learning and online model training. In the past decade, many multivariate time series anomaly detection approaches have been introduced. However, they are unable to offer all the above-mentioned features. In this paper, we propose RoLA, a real-time online lightweight anomaly detection system for multivariate time series based on a divide-and-conquer strategy, parallel processing, and the majority rule. RoLA employs multiple lightweight anomaly detectors to monitor multivariate time series in parallel, determine the correlations between variables dynamically on the fly, and then jointly detect anomalies based on the majority rule in real time. To demonstrate the performance of RoLA, we conducted an experiment based on a public dataset provided by the FerryBox of the One Ocean Expedition. The results show that RoLA provides satisfactory detection accuracy and lightweight performance.

Cloud computing transforms the way information technology (IT) is consumed and managed, promising improved cost efficiencies, accelerated innovation, faster time-to-market, and the ability to scale applications on demand (Leighton, 2009). According to Gartner, while the hype grew exponentially during 2008 and continued since, it is clear that there is a major shift towards the cloud computing model and that the benefits may be substantial (Gartner Hype-Cycle, 2012). However, as the shape of the cloud computing is emerging and developing rapidly both conceptually and in reality, the legal/contractual, economic, service quality, interoperability, security and privacy issues still pose significant challenges. In this chapter, we describe various service and deployment models of cloud computing and identify major challenges. In particular, we discuss three critical challenges: regulatory, security and privacy issues in cloud computing. Some solutions to mitigate these challenges are also proposed along with a brief presentation on the future trends in cloud computing deployment.

The indexing-retrieval-generation paradigm of retrieval-augmented generation (RAG) has been highly successful in solving knowledge-intensive tasks by integrating external knowledge into large language models (LLMs). However, the incorporation of external and unverified knowledge increases the vulnerability of LLMs because attackers can perform attack tasks by manipulating knowledge. In this paper, we introduce a benchmark named SafeRAG designed to evaluate the RAG security. First, we classify attack tasks into silver noise, inter-context conflict, soft ad, and white Denial-of-Service. Next, we construct RAG security evaluation dataset (i.e., SafeRAG dataset) primarily manually for each task. We then utilize the SafeRAG dataset to simulate various attack scenarios that RAG may encounter. Experiments conducted on 14 representative RAG components demonstrate that RAG exhibits significant vulnerability to all attack tasks and even the most apparent attack task can easily bypass existing retrievers, filters, or advanced LLMs, resulting in the degradation of RAG service quality. Code is available at: https://github.com/IAAR-Shanghai/SafeRAG.

In Large Language Model (LLM) inference, the output length of an LLM request is typically regarded as not known a priori. Consequently, most LLM serving systems employ a simple First-come-first-serve (FCFS) scheduling strategy, leading to Head-Of-Line (HOL) blocking and reduced throughput and service quality. In this paper, we reexamine this assumption -- we show that, although predicting the exact generation length of each request is infeasible, it is possible to predict the relative ranks of output lengths in a batch of requests, using learning to rank. The ranking information offers valuable guidance for scheduling requests. Building on this insight, we develop a novel scheduler for LLM inference and serving that can approximate the shortest-job-first (SJF) schedule better than existing approaches. We integrate this scheduler with the state-of-the-art LLM serving system and show significant performance improvement in several important applications: 2.8x lower latency in chatbot serving and 6.5x higher throughput in synthetic data generation. Our code is available at https://github.com/hao-ai-lab/vllm-ltr.git

Online hate speech is a recent problem in our society that is rising at a steady pace by leveraging the vulnerabilities of the corresponding regimes that characterise most social media platforms. This phenomenon is primarily fostered by offensive comments, either during user interaction or in the form of a posted multimedia context. Nowadays, giant corporations own platforms where millions of users log in every day, and protection from exposure to similar phenomena appears to be necessary in order to comply with the corresponding legislation and maintain a high level of service quality. A robust and reliable system for detecting and preventing the uploading of relevant content will have a significant impact on our digitally interconnected society. Several aspects of our daily lives are undeniably linked to our social profiles, making us vulnerable to abusive behaviours. As a result, the lack of accurate hate speech detection mechanisms would severely degrade the overall user experience, although its erroneous operation would pose many ethical concerns. In this paper, we present 'ETHOS', a textual dataset with two variants: binary and multi-label, based on YouTube and Reddit comments validated using the Figure-Eight crowdsourcing platform. Furthermore, we present the annotation protocol used to create this dataset: an active sampling procedure for balancing our data in relation to the various aspects defined. Our key assumption is that, even gaining a small amount of labelled data from such a time-consuming process, we can guarantee hate speech occurrences in the examined material.

Customer service is how companies interface with their customers. It can contribute heavily towards the overall customer satisfaction. However, high-quality service can become expensive, creating an incentive to make it as cost efficient as possible and prompting most companies to utilize AI-powered assistants, or "chat bots". On the other hand, human-to-human interaction is still desired by customers, especially when it comes to complex scenarios such as disputes and sensitive topics like bill payment. This raises the bar for customer service agents. They need to accurately understand the customer's question or concern, identify a solution that is acceptable yet feasible (and within the company's policy), all while handling multiple conversations at once. In this work, we introduce "Ask Me Anything" (AMA) as an add-on feature to an agent-facing customer service interface. AMA allows agents to ask questions to a large language model (LLM) on demand, as they are handling customer conversations -- the LLM provides accurate responses in real-time, reducing the amount of context switching the agent needs. In our internal experiments, we find that agents using AMA versus a traditional search experience spend approximately 10% fewer seconds per conversation containing a search, translating to millions of dollars of savings annually. Agents that used the AMA feature provided positive feedback nearly 80% of the time, demonstrating its usefulness as an AI-assisted feature for customer care.

We present Charles Translator, a machine translation system between Ukrainian and Czech, developed as part of a society-wide effort to mitigate the impact of the Russian-Ukrainian war on individuals and society. The system was developed in the spring of 2022 with the help of many language data providers in order to quickly meet the demand for such a service, which was not available at the time in the required quality. The translator was later implemented as an online web interface and as an Android app with speech input, both featuring Cyrillic-Latin script transliteration. The system translates directly, compared to other available systems that use English as a pivot, and thus take advantage of the typological similarity of the two languages. It uses the block back-translation method, which allows for efficient use of monolingual training data. The paper describes the development process, including data collection and implementation, evaluation, mentions several use cases, and outlines possibilities for the further development of the system for educational purposes.

Quantum communication can enhance internet technology by enabling novel applications that are provably impossible classically. The successful execution of such applications relies on the generation of quantum entanglement between different users of the network which meets stringent performance requirements. Alongside traditional metrics such as throughput and jitter, one must ensure the generated entanglement is of sufficiently high quality. Meeting such performance requirements demands a careful orchestration of many devices in the network, giving rise to a fundamentally new scheduling problem. Furthermore, technological limitations of near-term quantum devices impose significant constraints on scheduling methods hoping to meet performance requirements. In this work, we propose the first end-to-end design of a centralized quantum network with multiple users that orchestrates the delivery of entanglement which meets quality-of-service (QoS) requirements of applications. We achieve this by using a centrally constructed schedule that manages usage of devices and ensures the coordinated execution of different quantum operations throughout the network. We use periodic task scheduling and resource-constrained project scheduling techniques, including a novel heuristic, to construct the schedules. Our simulations of four small networks using hardware-validated network parameters, and of a real-world fiber topology using futuristic parameters, illustrate trade-offs between traditional and quantum performance metrics.

With the advent of 6G, Open Radio Access Network (O-RAN) architectures are evolving to support intelligent, adaptive, and automated network orchestration. This paper proposes a novel Edge AI and Network Service Orchestration framework that leverages Large Language Model (LLM) agents deployed as O-RAN rApps. The proposed LLM-agent-powered system enables interactive and intuitive orchestration by translating the user's use case description into deployable AI services and corresponding network configurations. The LLM agent automates multiple tasks, including AI model selection from repositories (e.g., Hugging Face), service deployment, network adaptation, and real-time monitoring via xApps. We implement a prototype using open-source O-RAN projects (OpenAirInterface and FlexRIC) to demonstrate the feasibility and functionality of our framework. Our demonstration showcases the end-to-end flow of AI service orchestration, from user interaction to network adaptation, ensuring Quality of Service (QoS) compliance. This work highlights the potential of integrating LLM-driven automation into 6G O-RAN ecosystems, paving the way for more accessible and efficient edge AI ecosystems.

The classification of fifth-generation New-Radio (5G-NR) mobile network traffic is an emerging topic in the field of telecommunications. It can be utilized for quality of service (QoS) management and dynamic resource allocation. However, traditional approaches such as Deep Packet Inspection (DPI) can not be directly applied to encrypted data flows. Therefore, new real-time encrypted traffic classification algorithms need to be investigated to handle dynamic transmission. In this study, we examine the real-time encrypted 5G Non-Standalone (NSA) application-level traffic classification using physical channel records. Due to the vastness of their features, decision-tree-based gradient boosting algorithms are a viable approach for classification. We generate a noise-limited 5G NSA trace dataset with traffic from multiple applications. We develop a new pipeline to convert sequences of physical channel records into numerical vectors. A set of machine learning models are tested, and we propose our solution based on Light Gradient Boosting Machine (LGBM) due to its advantages in fast parallel training and low computational burden in practical scenarios. Our experiments demonstrate that our algorithm can achieve 95% accuracy on the classification task with a state-of-the-art response time as quick as 10ms.

Retrieval Augmented Generation (RAG) enables Large Language Models (LLMs) to generalize to new information by decoupling reasoning capabilities from static knowledge bases. Traditional RAG enhancements have explored vertical scaling -- assigning subtasks to specialized modules -- and horizontal scaling -- replicating tasks across multiple agents -- to improve performance. However, real-world applications impose diverse Service Level Agreements (SLAs) and Quality of Service (QoS) requirements, involving trade-offs among objectives such as reducing cost, ensuring answer quality, and adhering to specific operational constraints. In this work, we present a systems-oriented approach to multi-agent RAG tailored for real-world Question Answering (QA) applications. By integrating task-specific non-functional requirements -- such as answer quality, cost, and latency -- into the system, we enable dynamic reconfiguration to meet diverse SLAs. Our method maps these Service Level Objectives (SLOs) to system-level parameters, allowing the generation of optimal results within specified resource constraints. We conduct a case study in the QA domain, demonstrating how dynamic re-orchestration of a multi-agent RAG system can effectively manage the trade-off between answer quality and cost. By adjusting the system based on query intent and operational conditions, we systematically balance performance and resource utilization. This approach allows the system to meet SLOs for various query types, showcasing its practicality for real-world applications.

Microsoft Azure is dedicated to guarantee high quality of service to its customers, in particular, during periods of high customer activity, while controlling cost. We employ a Data Science (DS) driven solution to predict user load and leverage these predictions to optimize resource allocation. To this end, we built the Seagull infrastructure that processes per-server telemetry, validates the data, trains and deploys ML models. The models are used to predict customer load per server (24h into the future), and optimize service operations. Seagull continually re-evaluates accuracy of predictions, fallback to previously known good models and triggers alerts as appropriate. We deployed this infrastructure in production for PostgreSQL and MySQL servers across all Azure regions, and applied it to the problem of scheduling server backups during low-load time. This minimizes interference with user-induced load and improves customer experience.

The enhanced distributed channel access (EDCA) mechanism is used in current wireless fidelity (WiFi) networks to support priority requirements of heterogeneous applications. However, the EDCA mechanism can not adapt to particular quality-of-service (QoS) objective, network topology, and interference level. In this paper, a novel reinforcement-learning-based scheduling framework is proposed and implemented to optimize the application-layer quality-of-service (QoS) of a WiFi network with commercial adapters and unknown interference. Particularly, application-layer tasks of file delivery and delay-sensitive communication are jointly scheduled by adjusting the contention window sizes and application-layer throughput limitation, such that the throughput of the former and the round trip time of the latter can be optimized. Due to the unknown interference and vendor-dependent implementation of the WiFi adapters, the relation between the scheduling policy and the system QoS is unknown. Hence, a reinforcement learning method is proposed, in which a novel Q-network is trained to map from the historical scheduling parameters and QoS observations to the current scheduling action. It is demonstrated on a testbed that the proposed framework can achieve a significantly better performance than the EDCA mechanism.

Serving systems for Large Language Models (LLMs) are often optimized to improve quality of service (QoS) and throughput. However, due to the lack of open-source LLM serving workloads, these systems are frequently evaluated under unrealistic workload assumptions. Consequently, performance may degrade when systems are deployed in real-world scenarios. This work presents BurstGPT, an LLM serving workload with 10.31 million traces from regional Azure OpenAI GPT services over 213 days. BurstGPT captures LLM serving characteristics from user, model and system perspectives: (1) User request concurrency: burstiness variations of requests in Azure OpenAI GPT services, revealing diversified concurrency patterns in different services and model types. (2) User conversation patterns: counts and intervals within conversations for service optimizations. (3) Model response lengths: auto-regressive serving processes of GPT models, showing statistical relations between requests and their responses. (4) System response failures: failures of conversation and API services, showing intensive resource needs and limited availability of LLM services in Azure. The details of the characteristics can serve multiple purposes in LLM serving optimizations, such as system evaluation and trace provisioning. In our demo evaluation with BurstGPT, frequent variations in BurstGPT reveal declines in efficiency, stability, or reliability in realistic LLM serving. We identify that the generalization of KV cache management, scheduling and disaggregation optimizations can be improved under realistic workload evaluations. BurstGPT is publicly available now at https://github.com/HPMLL/BurstGPT and is widely used to develop prototypes of LLM serving frameworks in the industry.

The evolution of wireless communications into 6G and beyond is expected to rely on new machine learning (ML)-based capabilities. These can enable proactive decisions and actions from wireless-network components to sustain quality-of-service (QoS) and user experience. Moreover, new use cases in the area of vehicular and industrial communications will emerge. Specifically in the area of vehicle communication, vehicle-to-everything (V2X) schemes will benefit strongly from such advances. With this in mind, we have conducted a detailed measurement campaign that paves the way to a plethora of diverse ML-based studies. The resulting datasets offer GPS-located wireless measurements across diverse urban environments for both cellular (with two different operators) and sidelink radio access technologies, thus enabling a variety of different studies towards V2X. The datasets are labeled and sampled with a high time resolution. Furthermore, we make the data publicly available with all the necessary information to support the onboarding of new researchers. We provide an initial analysis of the data showing some of the challenges that ML needs to overcome and the features that ML can leverage, as well as some hints at potential research studies.

Online inference is becoming a key service product for many businesses, deployed in cloud platforms to meet customer demands. Despite their revenue-generation capability, these services need to operate under tight Quality-of-Service (QoS) and cost budget constraints. This paper introduces KAIROS, a novel runtime framework that maximizes the query throughput while meeting QoS target and a cost budget. KAIROS designs and implements novel techniques to build a pool of heterogeneous compute hardware without online exploration overhead, and distribute inference queries optimally at runtime. Our evaluation using industry-grade deep learning (DL) models shows that KAIROS yields up to 2X the throughput of an optimal homogeneous solution, and outperforms state-of-the-art schemes by up to 70%, despite advantageous implementations of the competing schemes to ignore their exploration overhead.

Drone fleets with onboard cameras coupled with computer vision and DNN inferencing models can support diverse applications. One such novel domain is for one or more buddy drones to assist Visually Impaired People (VIPs) lead an active lifestyle. Video inferencing tasks from such drones can help both navigate the drone and provide situation awareness to the VIP, and hence have strict execution deadlines. We propose a deadline-driven heuristic, DEMS-A, to schedule diverse DNN tasks generated continuously to perform inferencing over video segments generated by multiple drones linked to an edge, with the option to execute on the cloud. We use strategies like task dropping, work stealing and migration, and dynamic adaptation to cloud variability, to guarantee a Quality of Service (QoS), i.e. maximize the utility and the number of tasks completed. We also introduce an additional Quality of Experience (QoE) metric useful to the assistive drone domain, which values the frequency of success for task types to ensure the responsiveness and reliability of the VIP application. We extend our DEMS solution to GEMS to solve this. We evaluate these strategies, using (i) an emulated setup of a fleet of over 80 drones supporting over 25 VIPs, with real DNN models executing on pre-recorded drone video streams, using Jetson Nano edges and AWS Lambda cloud functions, and (ii) a real-world setup of a Tello drone and a Jetson Orin Nano edge generating drone commands to follow a VIP in real-time. Our strategies present a task completion rate of up to 88%, up to 2.7x higher QoS utility compared to the baselines, a further 16% higher QoS utility while adapting to network variability, and up to 75% higher QoE utility. Our practical validation exhibits task completion of up to 87% for GEMS and 33% higher total utility of GEMS compared to edge-only.

Understanding the landscape of potential harms from algorithmic systems enables practitioners to better anticipate consequences of the systems they build. It also supports the prospect of incorporating controls to help minimize harms that emerge from the interplay of technologies and social and cultural dynamics. A growing body of scholarship has identified a wide range of harms across different algorithmic technologies. However, computing research and practitioners lack a high level and synthesized overview of harms from algorithmic systems. Based on a scoping review of computing research (n=172), we present an applied taxonomy of sociotechnical harms to support a more systematic surfacing of potential harms in algorithmic systems. The final taxonomy builds on and refers to existing taxonomies, classifications, and terminologies. Five major themes related to sociotechnical harms - representational, allocative, quality-of-service, interpersonal harms, and social system/societal harms - and sub-themes are presented along with a description of these categories. We conclude with a discussion of challenges and opportunities for future research.

In the last few years, the Internet throughput, usage and reliability have increased almost exponentially. The introduction of broadband wireless mobile ad hoc networks (MANETs) and cellular networks together with increased computational power have opened the door for a new breed of applications to be created, namely real-time multimedia applications. Delivering real-time multimedia traffic over a complex network like the Internet is a particularly challenging task since these applications have strict quality-of-service (QoS) requirements on bandwidth, delay, and delay jitter. Traditional Internet protocol (IP)-based best effort service is not able to meet these stringent requirements. The time-varying nature of wireless channels and resource constrained wireless devices make the problem even more difficult. To improve perceived media quality by end users over wireless Internet, QoS supports can be addressed in different layers, including application layer, transport layer and link layer. Cross layer design is a well-known approach to achieve this adaptation. In cross-layer design, the challenges from the physical wireless medium and the QoS-demands from the applications are taken into account so that the rate, power, and coding at the physical (PHY) layer can adapted to meet the requirements of the applications given the current channel and network conditions. A number of propositions for cross-layer designs exist in the literature. In this chapter, an extensive review has been made on these cross-layer architectures that combine the application-layer, transport layer and the link layer controls. Particularly, the issues like channel estimation techniques, adaptive controls at the application and link layers for energy efficiency, priority based scheduling, transmission rate control at the transport layer, and adaptive automatic repeat request (ARQ) are discussed in detail.

Gender bias in machine translation (MT) is recognized as an issue that can harm people and society. And yet, advancements in the field rarely involve people, the final MT users, or inform how they might be impacted by biased technologies. Current evaluations are often restricted to automatic methods, which offer an opaque estimate of what the downstream impact of gender disparities might be. We conduct an extensive human-centered study to examine if and to what extent bias in MT brings harms with tangible costs, such as quality of service gaps across women and men. To this aim, we collect behavioral data from 90 participants, who post-edited MT outputs to ensure correct gender translation. Across multiple datasets, languages, and types of users, our study shows that feminine post-editing demands significantly more technical and temporal effort, also corresponding to higher financial costs. Existing bias measurements, however, fail to reflect the found disparities. Our findings advocate for human-centered approaches that can inform the societal impact of bias.

The rapid growth of Internet of Things (IoT) ecosystems has intensified the challenge of efficiently allocating heterogeneous resources in highly dynamic, distributed environments. Conventional centralized mechanisms and single-objective auction models, focusing solely on metrics such as cost minimization or revenue maximization, struggle to deliver balanced system performance. This paper proposes the Multi-Objective Hierarchical Auction Framework (MOHAF), a distributed resource allocation mechanism that jointly optimizes cost, Quality of Service (QoS), energy efficiency, and fairness. MOHAF integrates hierarchical clustering to reduce computational complexity with a greedy, submodular optimization strategy that guarantees a (1-1/e) approximation ratio. A dynamic pricing mechanism adapts in real time to resource utilization, enhancing market stability and allocation quality. Extensive experiments on the Google Cluster Data trace, comprising 3,553 requests and 888 resources, demonstrate MOHAF's superior allocation efficiency (0.263) compared to Greedy (0.185), First-Price (0.138), and Random (0.101) auctions, while achieving perfect fairness (Jain's index = 1.000). Ablation studies reveal the critical influence of cost and QoS components in sustaining balanced multi-objective outcomes. With near-linear scalability, theoretical guarantees, and robust empirical performance, MOHAF offers a practical and adaptable solution for large-scale IoT deployments, effectively reconciling efficiency, equity, and sustainability in distributed resource coordination.

Effective solutions for intelligent data collection in terrestrial cellular networks are crucial, especially in the context of Internet of Things applications. The limited spectrum and coverage area of terrestrial base stations pose challenges in meeting the escalating data rate demands of network users. Unmanned aerial vehicles, known for their high agility, mobility, and flexibility, present an alternative means to offload data traffic from terrestrial BSs, serving as additional access points. This paper introduces a novel approach to efficiently maximize the utilization of multiple UAVs for data traffic offloading from terrestrial BSs. Specifically, the focus is on maximizing user association with UAVs by jointly optimizing UAV trajectories and users association indicators under quality of service constraints. Since, the formulated UAVs control problem is nonconvex and combinatorial, this study leverages the multi agent reinforcement learning framework. In this framework, each UAV acts as an independent agent, aiming to maintain inter UAV cooperative behavior. The proposed approach utilizes the finite state Markov decision process to account for UAVs velocity constraints and the relationship between their trajectories and state space. A low complexity distributed state action reward state action algorithm is presented to determine UAVs optimal sequential decision making policies over training episodes. The extensive simulation results validate the proposed analysis and offer valuable insights into the optimal UAV trajectories. The derived trajectories demonstrate superior average UAV association performance compared to benchmark techniques such as Q learning and particle swarm optimization.

The joint transmit and pinching beamforming design for spectral efficiency (SE) and energy efficiency (EE) tradeoff in pinching-antenna systems (PASS) is proposed. Both PASS-enabled single- and multi-user communications are considered. In the single-user scenario, it is proved that the optimal pinching antenna (PA) positions are independent of the transmit beamforming. Based on this insight, a two-stage joint beamforming design is proposed. Specifically, in the first stage, an iterative closed-form refinement (ICR) scheme is proposed to align the phases of the received signals, based on which a PA placement framework is proposed. In the second stage, the closed-form solution for the optimal transmit beamformer is derived given the optimal PA positions. In the multi-user scenario, an alternating optimization (AO)-based joint beamforming design is proposed to balance the SE-EE performance while taking the quality-of-service (QoS) requirements into account. It is proved that the proposed AO-based algorithm is guaranteed to converge when no constraints are violated in PA placement subproblem. Numerical results demonstrate that: 1) the proposed algorithms significantly improve joint SE-EE performance with fast convergence speed; 2) the SE-EE tradeoff regime gap between PASS and conventional multi-antenna system widens as the number of PAs and service coverage increase.

The rapid growth of Internet of Things (IoT) devices produces massive, heterogeneous data streams, demanding scalable and efficient scheduling in cloud environments to meet latency, energy, and Quality-of-Service (QoS) requirements. Existing scheduling methods often lack adaptability to dynamic workloads and network variability inherent in IoT-cloud systems. This paper presents a novel hybrid scheduling algorithm combining deep Reinforcement Learning (RL) and Ant Colony Optimization (ACO) to address these challenges. The deep RL agent utilizes a model-free policy-gradient approach to learn adaptive task allocation policies responsive to real-time workload fluctuations and network states. Simultaneously, the ACO metaheuristic conducts a global combinatorial search to optimize resource distribution, mitigate congestion, and balance load across distributed cloud nodes. Extensive experiments on large-scale synthetic IoT datasets, reflecting diverse workloads and QoS constraints, demonstrate that the proposed method achieves up to 18.4% reduction in average response time, 12.7% improvement in resource utilization, and 9.3% decrease in energy consumption compared to leading heuristics and RL-only baselines. Moreover, the algorithm ensures strict Service Level Agreement (SLA) compliance through deadline-aware scheduling and dynamic prioritization. The results confirm the effectiveness of integrating model-free RL with swarm intelligence for scalable, energy-efficient IoT data scheduling, offering a promising approach for next-generation IoT-cloud platforms.

In recent years, Large Language Models (LLM) such as ChatGPT, CoPilot, and Gemini have been widely adopted in different areas. As the use of LLMs continues to grow, many efforts have focused on reducing the massive training overheads of these models. But it is the environmental impact of handling user requests to LLMs that is increasingly becoming a concern. Recent studies estimate that the costs of operating LLMs in their inference phase can exceed training costs by 25x per year. As LLMs are queried incessantly, the cumulative carbon footprint for the operational phase has been shown to far exceed the footprint during the training phase. Further, estimates indicate that 500 ml of fresh water is expended for every 20-50 requests to LLMs during inference. To address these important sustainability issues with LLMs, we propose a novel framework called SLIT to co-optimize LLM quality of service (time-to-first token), carbon emissions, water usage, and energy costs. The framework utilizes a machine learning (ML) based metaheuristic to enhance the sustainability of LLM hosting across geo-distributed cloud datacenters. Such a framework will become increasingly vital as LLMs proliferate.

High-quality dialogue is crucial for e-commerce customer service, yet traditional intent-based systems struggle with dynamic, multi-turn interactions. We present MindFlow+, a self-evolving dialogue agent that learns domain-specific behavior by combining large language models (LLMs) with imitation learning and offline reinforcement learning (RL). MindFlow+ introduces two data-centric mechanisms to guide learning: tool-augmented demonstration construction, which exposes the model to knowledge-enhanced and agentic (ReAct-style) interactions for effective tool use; and reward-conditioned data modeling, which aligns responses with task-specific goals using reward signals. To evaluate the model's role in response generation, we introduce the AI Contribution Ratio, a novel metric quantifying AI involvement in dialogue. Experiments on real-world e-commerce conversations show that MindFlow+ outperforms strong baselines in contextual relevance, flexibility, and task accuracy. These results demonstrate the potential of combining LLMs tool reasoning, and reward-guided learning to build domain-specialized, context-aware dialogue systems.

High-quality data annotation is an essential but laborious and costly aspect of developing machine learning-based software. We explore the inherent tradeoff between annotation accuracy and cost by detecting and removing minority reports -- instances where annotators provide incorrect responses -- that indicate unnecessary redundancy in task assignments. We propose an approach to prune potentially redundant annotation task assignments before they are executed by estimating the likelihood of an annotator disagreeing with the majority vote for a given task. Our approach is informed by an empirical analysis over computer vision datasets annotated by a professional data annotation platform, which reveals that the likelihood of a minority report event is dependent primarily on image ambiguity, worker variability, and worker fatigue. Simulations over these datasets show that we can reduce the number of annotations required by over 60% with a small compromise in label quality, saving approximately 6.6 days-equivalent of labor. Our approach provides annotation service platforms with a method to balance cost and dataset quality. Machine learning practitioners can tailor annotation accuracy levels according to specific application needs, thereby optimizing budget allocation while maintaining the data quality necessary for critical settings like autonomous driving technology.

This paper describes the iterative use of service learning to develop, review, and improve computing-based artifacts. It is well-known that computing students benefit from service-learning experiences as do the community partners. It is also well-known that computing artifacts rarely function well long-term without versioning and updates. Service-learning projects are often one-time engagements, completed by single teams of students over the course of a semester course. This limits the benefit for community partners that do not have the expertise or resources to review and update a project on their own. Over several years, teams of undergraduate students in a capstone course created tailored social media plans for numerous small rural organizations. The projects were required to meet client specific needs, with identified audiences, measurable goals, and strategies and tactics to reach the identified goals. This paper builds on previously results for 60 projects conducted over several years. Nine clients were selected to participate in the iterative follow-up process, where new student teams conducted client interviews, reviewed the initial plans, and analyzed metrics from the current strategies and tactics to provide updated, improved artifacts. Using ABET learning objectives as a basis, clients reviewed the student teams and artifacts. This longitudinal study discusses the impact of this intervention to increase implementation and sustained use rates of computing artifacts developed through service learning. Both students and clients reported high satisfaction levels, and clients were particularly satisfied with the iterative improvement process. This research demonstrates an innovative practice for creating and maintaining computing artifacts through iterative service learning, while addressing the resource constraints of small organizations.

Lightweight, real-time text-to-speech systems are crucial for accessibility. However, the most efficient TTS models often rely on lightweight phonemizers that struggle with context-dependent challenges. In contrast, more advanced phonemizers with a deeper linguistic understanding typically incur high computational costs, which prevents real-time performance. This paper examines the trade-off between phonemization quality and inference speed in G2P-aided TTS systems, introducing a practical framework to bridge this gap. We propose lightweight strategies for context-aware phonemization and a service-oriented TTS architecture that executes these modules as independent services. This design decouples heavy context-aware components from the core TTS engine, effectively breaking the latency barrier and enabling real-time use of high-quality phonemization models. Experimental results confirm that the proposed system improves pronunciation soundness and linguistic accuracy while maintaining real-time responsiveness, making it well-suited for offline and end-device TTS applications.

In quality control, microstructures are investigated rigorously to ensure structural integrity, exclude the presence of critical volume defects, and validate the formation of the target microstructure. For quenched, hierarchically-structured steels, the morphology of the bainitic and martensitic microstructures are of major concern to guarantee the reliability of the material under service conditions. Therefore, industries conduct small sample-size inspections of materials cross-sections through metallographers to validate the needle morphology of such microstructures. We demonstrate round-robin test results revealing that this visual grading is afflicted by pronounced subjectivity despite the thorough training of personnel. Instead, we propose a deep learning image classification approach that distinguishes steels based on their microstructure type and classifies their needle length alluding to the ISO 643 grain size assessment standard. This classification approach facilitates the reliable, objective, and automated classification of hierarchically structured steels. Specifically, an accuracy of 96% and roughly 91% is attained for the distinction of martensite/bainite subtypes and needle length, respectively. This is achieved on an image dataset that contains significant variance and labeling noise as it is acquired over more than ten years from multiple plants, alloys, etchant applications, and light optical microscopes by many metallographers (raters). Interpretability analysis gives insights into the decision-making of these models and allows for estimating their generalization capability.

This paper presents the release of EmojiNet, the largest machine-readable emoji sense inventory that links Unicode emoji representations to their English meanings extracted from the Web. EmojiNet is a dataset consisting of: (i) 12,904 sense labels over 2,389 emoji, which were extracted from the web and linked to machine-readable sense definitions seen in BabelNet, (ii) context words associated with each emoji sense, which are inferred through word embedding models trained over Google News corpus and a Twitter message corpus for each emoji sense definition, and (iii) recognizing discrepancies in the presentation of emoji on different platforms, specification of the most likely platform-based emoji sense for a selected set of emoji. The dataset is hosted as an open service with a REST API and is available at http://emojinet.knoesis.org/. The development of this dataset, evaluation of its quality, and its applications including emoji sense disambiguation and emoji sense similarity are discussed.

In customer service technical support, swiftly and accurately retrieving relevant past issues is critical for efficiently resolving customer inquiries. The conventional retrieval methods in retrieval-augmented generation (RAG) for large language models (LLMs) treat a large corpus of past issue tracking tickets as plain text, ignoring the crucial intra-issue structure and inter-issue relations, which limits performance. We introduce a novel customer service question-answering method that amalgamates RAG with a knowledge graph (KG). Our method constructs a KG from historical issues for use in retrieval, retaining the intra-issue structure and inter-issue relations. During the question-answering phase, our method parses consumer queries and retrieves related sub-graphs from the KG to generate answers. This integration of a KG not only improves retrieval accuracy by preserving customer service structure information but also enhances answering quality by mitigating the effects of text segmentation. Empirical assessments on our benchmark datasets, utilizing key retrieval (MRR, Recall@K, NDCG@K) and text generation (BLEU, ROUGE, METEOR) metrics, reveal that our method outperforms the baseline by 77.6% in MRR and by 0.32 in BLEU. Our method has been deployed within LinkedIn's customer service team for approximately six months and has reduced the median per-issue resolution time by 28.6%.

We introduce Dynaboard, an evaluation-as-a-service framework for hosting benchmarks and conducting holistic model comparison, integrated with the Dynabench platform. Our platform evaluates NLP models directly instead of relying on self-reported metrics or predictions on a single dataset. Under this paradigm, models are submitted to be evaluated in the cloud, circumventing the issues of reproducibility, accessibility, and backwards compatibility that often hinder benchmarking in NLP. This allows users to interact with uploaded models in real time to assess their quality, and permits the collection of additional metrics such as memory use, throughput, and robustness, which -- despite their importance to practitioners -- have traditionally been absent from leaderboards. On each task, models are ranked according to the Dynascore, a novel utility-based aggregation of these statistics, which users can customize to better reflect their preferences, placing more/less weight on a particular axis of evaluation or dataset. As state-of-the-art NLP models push the limits of traditional benchmarks, Dynaboard offers a standardized solution for a more diverse and comprehensive evaluation of model quality.

The university management is perpetually in the process of innovating policies to improve the quality of service. Intellectual growth of the students, the popularity of university are some of the major areas that management strives to improve upon. Relevant historical data is needed in support of taking any decision. Furthermore, providing data to various university ranking frameworks is a frequent activity in recent years. The format of such requirement changes frequently which requires efficient manual effort. Maintaining a data warehouse can be a solution to this problem. However, both in-house and outsourced implementation of a dedicated data warehouse may not be a cost-effective and smart solution. This work proposes an educational data warehouse as a service (eDWaaS) model to store historical data for multiple universities. The proposed multi-tenant schema facilitates the universities to maintain their data warehouse in a cost-effective solution. It also addresses the scalability issues in implementing such data warehouse as a service model.

Speech Emotion recognition (SER) in call center conversations has emerged as a valuable tool for assessing the quality of interactions between clients and agents. In contrast to controlled laboratory environments, real-life conversations take place under uncontrolled conditions and are subject to contextual factors that influence the expression of emotions. In this paper, we present our approach to constructing a large-scale reallife dataset (CusEmo) for continuous SER in customer service call center conversations. We adopted the dimensional emotion annotation approach to capture the subtlety, complexity, and continuity of emotions in real-life call center conversations, while annotating contextual information. The study also addresses the challenges encountered during the application of the End-to-End (E2E) SER system to the dataset, including determining the appropriate label sampling rate and input segment length, as well as integrating contextual information (interlocutor's gender and empathy level) with different weights using multitask learning. The result shows that incorporating the empathy level information improved the model's performance.

3D Gaussian Splatting (3DGS) has garnered significant attention in robotics for its explicit, high fidelity dense scene representation, demonstrating strong potential for robotic applications. However, 3DGS-based methods in robotics primarily focus on static scenes, with limited attention to the dynamic scene changes essential for long-term service robots. These robots demand sustained task execution and efficient scene updates-challenges current approaches fail to meet. To address these limitations, we propose GS-LTS (Gaussian Splatting for Long-Term Service), a 3DGS-based system enabling indoor robots to manage diverse tasks in dynamic environments over time. GS-LTS detects scene changes (e.g., object addition or removal) via single-image change detection, employs a rule-based policy to autonomously collect multi-view observations, and efficiently updates the scene representation through Gaussian editing. Additionally, we propose a simulation-based benchmark that automatically generates scene change data as compact configuration scripts, providing a standardized, user-friendly evaluation benchmark. Experimental results demonstrate GS-LTS's advantages in reconstruction, navigation, and superior scene updates-faster and higher quality than the image training baseline-advancing 3DGS for long-term robotic operations. Code and benchmark are available at: https://vipl-vsu.github.io/3DGS-LTS.

In the conventional cellular system, devices are not allowed to communicate directly with each other in the licensed cellular bandwidth and all communications take place through the base stations. The users requirements has led the technology to become fast and faster. Multimedia rich data exchange, fast service, high quality voice calls, newer and more demanding applications, information at fingertips, everything requires technology and communication between devices. A constant need to increase network capacity for meeting the users growing demands has led to the growth of cellular communication networks from the first generation(1G) to the fifth generation(5G). There will be crores of connected devices in the coming future . A large number of connections are going to be heterogeneous, demanding lesser delays, higher data rates, superior throughput and enhanced system capacity. The available spectrum resources are limited and has to be flexibly used by mobile network operators to cope with the rising demands. An emerging facilitator of the upcoming high data rate demanding next-generation networks are device-to-device(D2D) communication. This paper has developed a model that establishes Device-to-Device (D2D) communication between two end-users without involving the eNB (evolved Node B). We have sharded the UEs and CUs based on the criteria of DISTANCE. To do so, we used the K-means clustering method.

Satellite connectivity is gaining increased attention as the demand for seamless internet access, especially in transportation and remote areas, continues to grow. For fast-moving objects such as aircraft, vehicles, or trains, satellite connectivity is critical due to their mobility and frequent presence in areas without terrestrial coverage. Maintaining reliable connectivity in these cases requires frequent switching between satellite beams, constellations, or orbits. To enhance user experience and address challenges like long switching times, Machine Learning (ML) algorithms can analyze historical connectivity data and predict network quality at specific locations. This allows for proactive measures, such as network switching before connectivity issues arise. In this paper, we analyze a real dataset of communication between a Geostationary Orbit (GEO) satellite and aircraft over multiple flights, using ML to predict signal quality. Our prediction model achieved an F1 score of 0.97 on the test data, demonstrating the accuracy of machine learning in predicting signal quality during flight. By enabling seamless broadband service, including roaming between different satellite constellations and providers, our model addresses the need for real-time predictions of signal quality. This approach can further be adapted to automate satellite and beam-switching mechanisms to improve overall communication efficiency. The model can also be retrained and applied to any moving object with satellite connectivity, using customized datasets, including connected vehicles and trains.

AlayaDB is a cutting-edge vector database system natively architected for efficient and effective long-context inference for Large Language Models (LLMs) at AlayaDB AI. Specifically, it decouples the KV cache and attention computation from the LLM inference systems, and encapsulates them into a novel vector database system. For the Model as a Service providers (MaaS), AlayaDB consumes fewer hardware resources and offers higher generation quality for various workloads with different kinds of Service Level Objectives (SLOs), when comparing with the existing alternative solutions (e.g., KV cache disaggregation, retrieval-based sparse attention). The crux of AlayaDB is that it abstracts the attention computation and cache management for LLM inference into a query processing procedure, and optimizes the performance via a native query optimizer. In this work, we demonstrate the effectiveness of AlayaDB via (i) three use cases from our industry partners, and (ii) extensive experimental results on LLM inference benchmarks.

Effective customer support requires not only accurate problem solving but also structured and empathetic communication aligned with professional standards. However, existing dialogue datasets often lack strategic guidance, and real-world service data is difficult to access and annotate. To address this, we introduce the task of Customer Support Conversation (CSC), aimed at training customer service agents to respond using well-defined support strategies. We propose a structured CSC framework grounded in COPC guidelines, defining five conversational stages and twelve strategies to guide high-quality interactions. Based on this, we construct CSConv, an evaluation dataset of 1,855 real-world customer-agent conversations rewritten using LLMs to reflect deliberate strategy use, and annotated accordingly. Additionally, we develop a role-playing approach that simulates strategy-rich conversations using LLM-powered roles aligned with the CSC framework, resulting in the training dataset RoleCS. Experiments show that fine-tuning strong LLMs on RoleCS significantly improves their ability to generate high-quality, strategy-aligned responses on CSConv. Human evaluations further confirm gains in problem resolution. All code and data will be made publicly available at https://github.com/aliyun/qwen-dianjin.

The recent advancements in artificial intelligence highlight the potential of language models in psychological health support. While models trained on data from mental health service platform have achieved preliminary success, challenges persist in areas such as data scarcity, quality, and ensuring a solid foundation in psychological techniques. To address these challenges, this study introduces a novel approach to enhance the precision and efficacy of psychological support through large language models. Specifically, we design a specific prompt derived from principles of Cognitive Behavioral Therapy (CBT) and have generated the CBT QA dataset, specifically for Chinese psychological health Q&A based on CBT structured intervention strategies. Unlike previous methods, our dataset emphasizes professional and structured response. Utilizing this dataset, we fine-tuned the large language model, giving birth to CBT-LLM, the large-scale language model specifically designed for Cognitive Behavioral Therapy techniques. Empirical evaluations demonstrate that CBT-LLM excels in generating structured, professional, and highly relevant responses in psychological health support tasks, showcasing its practicality and quality. The model is available on Hugging Face: https://huggingface.co/Hongbin37/CBT-LLM.

This paper presents an approach to decomposing animated graphics into sprites, a set of basic elements or layers. Our approach builds on the optimization of sprite parameters to fit the raster video. For efficiency, we assume static textures for sprites to reduce the search space while preventing artifacts using a texture prior model. To further speed up the optimization, we introduce the initialization of the sprite parameters utilizing a pre-trained video object segmentation model and user input of single frame annotations. For our study, we construct the Crello Animation dataset from an online design service and define quantitative metrics to measure the quality of the extracted sprites. Experiments show that our method significantly outperforms baselines for similar decomposition tasks in terms of the quality/efficiency tradeoff.

GPT-3.5 and GPT-4 are the two most widely used large language model (LLM) services. However, when and how these models are updated over time is opaque. Here, we evaluate the March 2023 and June 2023 versions of GPT-3.5 and GPT-4 on four diverse tasks: 1) solving math problems, 2) answering sensitive/dangerous questions, 3) generating code and 4) visual reasoning. We find that the performance and behavior of both GPT-3.5 and GPT-4 can vary greatly over time. For example, GPT-4 (March 2023) was very good at identifying prime numbers (accuracy 97.6%) but GPT-4 (June 2023) was very poor on these same questions (accuracy 2.4%). Interestingly GPT-3.5 (June 2023) was much better than GPT-3.5 (March 2023) in this task. GPT-4 was less willing to answer sensitive questions in June than in March, and both GPT-4 and GPT-3.5 had more formatting mistakes in code generation in June than in March. Overall, our findings shows that the behavior of the same LLM service can change substantially in a relatively short amount of time, highlighting the need for continuous monitoring of LLM quality.

For fair academic recruitment at universities and research institutions, determination of the right measure based on globally accepted academic quality features is a highly delicate, challenging, but quite important problem to be addressed. In a series of two papers, we consider the modeling part for academic quality quantification in the first paper, in this paper, and the case studies part in the second paper. For academic quality quantification modeling, we develop two computational frameworks which can be used to construct a decision-support tool: (i) an optimization-based framework and (ii) a Siamese network (a type of artificial neural network)-based framework. The output of both models is a single index called Academic Quality Index (AQI) which is a measure of the overall academic quality. The data of academics from first-class and average-class world universities, based on Times Higher Education World University Rankings and QS World University Rankings, are assumed as the reference data for tuning model parameters.