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Dec 30

Towards Probing Contact Center Large Language Models

Fine-tuning large language models (LLMs) with domain-specific instructions has emerged as an effective method to enhance their domain-specific understanding. Yet, there is limited work that examines the core characteristics acquired during this process. In this study, we benchmark the fundamental characteristics learned by contact-center (CC) specific instruction fine-tuned LLMs with out-of-the-box (OOB) LLMs via probing tasks encompassing conversational, channel, and automatic speech recognition (ASR) properties. We explore different LLM architectures (Flan-T5 and Llama), sizes (3B, 7B, 11B, 13B), and fine-tuning paradigms (full fine-tuning vs PEFT). Our findings reveal remarkable effectiveness of CC-LLMs on the in-domain downstream tasks, with improvement in response acceptability by over 48% compared to OOB-LLMs. Additionally, we compare the performance of OOB-LLMs and CC-LLMs on the widely used SentEval dataset, and assess their capabilities in terms of surface, syntactic, and semantic information through probing tasks. Intriguingly, we note a relatively consistent performance of probing classifiers on the set of probing tasks. Our observations indicate that CC-LLMs, while outperforming their out-of-the-box counterparts, exhibit a tendency to rely less on encoding surface, syntactic, and semantic properties, highlighting the intricate interplay between domain-specific adaptation and probing task performance opening up opportunities to explore behavior of fine-tuned language models in specialized contexts.

  • 4 authors
·
Dec 26, 2023

Temporal Reasoning Transfer from Text to Video

Video Large Language Models (Video LLMs) have shown promising capabilities in video comprehension, yet they struggle with tracking temporal changes and reasoning about temporal relationships. While previous research attributed this limitation to the ineffective temporal encoding of visual inputs, our diagnostic study reveals that video representations contain sufficient information for even small probing classifiers to achieve perfect accuracy. Surprisingly, we find that the key bottleneck in Video LLMs' temporal reasoning capability stems from the underlying LLM's inherent difficulty with temporal concepts, as evidenced by poor performance on textual temporal question-answering tasks. Building on this discovery, we introduce the Textual Temporal reasoning Transfer (T3). T3 synthesizes diverse temporal reasoning tasks in pure text format from existing image-text datasets, addressing the scarcity of video samples with complex temporal scenarios. Remarkably, without using any video data, T3 enhances LongVA-7B's temporal understanding, yielding a 5.3 absolute accuracy improvement on the challenging TempCompass benchmark, which enables our model to outperform ShareGPT4Video-8B trained on 28,000 video samples. Additionally, the enhanced LongVA-7B model achieves competitive performance on comprehensive video benchmarks. For example, it achieves a 49.7 accuracy on the Temporal Reasoning task of Video-MME, surpassing powerful large-scale models such as InternVL-Chat-V1.5-20B and VILA1.5-40B. Further analysis reveals a strong correlation between textual and video temporal task performance, validating the efficacy of transferring temporal reasoning abilities from text to video domains.

  • 9 authors
·
Oct 8, 2024 4

T-Miner: A Generative Approach to Defend Against Trojan Attacks on DNN-based Text Classification

Deep Neural Network (DNN) classifiers are known to be vulnerable to Trojan or backdoor attacks, where the classifier is manipulated such that it misclassifies any input containing an attacker-determined Trojan trigger. Backdoors compromise a model's integrity, thereby posing a severe threat to the landscape of DNN-based classification. While multiple defenses against such attacks exist for classifiers in the image domain, there have been limited efforts to protect classifiers in the text domain. We present Trojan-Miner (T-Miner) -- a defense framework for Trojan attacks on DNN-based text classifiers. T-Miner employs a sequence-to-sequence (seq-2-seq) generative model that probes the suspicious classifier and learns to produce text sequences that are likely to contain the Trojan trigger. T-Miner then analyzes the text produced by the generative model to determine if they contain trigger phrases, and correspondingly, whether the tested classifier has a backdoor. T-Miner requires no access to the training dataset or clean inputs of the suspicious classifier, and instead uses synthetically crafted "nonsensical" text inputs to train the generative model. We extensively evaluate T-Miner on 1100 model instances spanning 3 ubiquitous DNN model architectures, 5 different classification tasks, and a variety of trigger phrases. We show that T-Miner detects Trojan and clean models with a 98.75% overall accuracy, while achieving low false positives on clean models. We also show that T-Miner is robust against a variety of targeted, advanced attacks from an adaptive attacker.

  • 8 authors
·
Mar 6, 2021

GenCLS++: Pushing the Boundaries of Generative Classification in LLMs Through Comprehensive SFT and RL Studies Across Diverse Datasets

As a fundamental task in machine learning, text classification plays a crucial role in many areas. With the rapid scaling of Large Language Models (LLMs), particularly through reinforcement learning (RL), there is a growing need for more capable discriminators. Consequently, advances in classification are becoming increasingly vital for enhancing the overall capabilities of LLMs. Traditional discriminative methods map text to labels but overlook LLMs' intrinsic generative strengths. Generative classification addresses this by prompting the model to directly output labels. However, existing studies still rely on simple SFT alone, seldom probing the interplay between training and inference prompts, and no work has systematically leveraged RL for generative text classifiers and unified SFT, RL, and inference-time prompting in one framework. We bridge this gap with GenCLS++, a framework that jointly optimizes SFT and RL while systematically exploring five high-level strategy dimensions-in-context learning variants, category definitions, explicit uncertainty labels, semantically irrelevant numeric labels, and perplexity-based decoding-during both training and inference. After an SFT "policy warm-up," we apply RL with a simple rule-based reward, yielding sizable extra gains. Across seven datasets, GenCLS++ achieves an average accuracy improvement of 3.46% relative to the naive SFT baseline; on public datasets, this improvement rises to 4.00%. Notably, unlike reasoning-intensive tasks that benefit from explicit thinking processes, we find that classification tasks perform better without such reasoning steps. These insights into the role of explicit reasoning provide valuable guidance for future LLM applications.

  • 6 authors
·
Apr 28